At Captmacks.com, your satisfaction is our primary concern!
We will gladly accept merchandise for return/credit, provided that the return is made within 30 days of purchase, and the product is unused and in the original packaging.
Return – Refund Guidelines
- Refunds/credits will be issued for the product only.
- Original and return shipping will not be included.
- In the event of a shipping error on behalf of Captmacks.com, we will credit all freight charges.
- If your package is returned due to incorrect address or incomplete information, you may incur additional freight charges.
- If you are requesting an exchange, we will ship your product(s) normally within 24 hours upon receiving the returned product.
- If the item(s) you would like to exchange are on back order, you will be notified promptly.
- Back ordered product will be shipped as soon as they are available, unless you elect to cancel orders of out of stock items.
- There will be no freight charges on back orders.
- We recommend that you return your package by a carrier that requires a signature (UPS, FedEx, or Certified Mail). Please retain your tracking information in case we do not receive the package.
- Merchandise must be returned in the original packaging. Any product(s) that have been used or altered will not be accepted for return or exchange.
Outdoor Enterprises (Captain Mack’s)
4388 Depot Ridge Ct.
Buford, GA. 30518